Privacy Policy duit44 — Your Data Security is Our Priority

01Introduction

Duit44 takes our responsibility to protect every user's privacy seriously. As a trusted online wagering platform serving Malaysian users, we understand that your trust is our most valuable asset.

This Privacy Policy explains in detail how duit44 collects, processes, stores, and protects your personal information. It also outlines your rights as a data owner and how you can control your personal information when using the duit44 platform.

This Privacy Policy is prepared in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 and industry-leading international data protection standards. We continuously strive to ensure our data management practices meet or exceed all applicable legal requirements.

02Information Collected

Duit44 collects various types of information from users to provide services that are safe, efficient, and tailored to each member's needs. The types of information we collect are as follows:

We only collect information that is strictly necessary to operate our services safely and responsibly. duit44 does not collect sensitive information such as biometric data, medical records, or users' political affiliations.

03How Your Data Is Used

All information we collect from duit44 users is used exclusively for legitimate, stated purposes. duit44 does not use user data for any purpose outside the scope described in this Privacy Policy.

• Identity verification and KYC — to verify that every account is held by a legitimate individual aged 18 and above.
• Financial transaction processing — deposits, withdrawals, and account balance management are processed accurately and securely.
• Fraud prevention and security — detecting suspicious activity, unauthorised access attempts, and providing protection against money laundering.
• Service communications — sending important notifications related to your account, transactions, promotions, and platform updates.
• Platform improvement — analysing aggregate usage patterns to improve the duit44 user experience.
• Legal compliance — fulfilling the regulatory reporting and compliance requirements applicable to the duit44 platform.

04Information Sharing

Duit44 understands that your trust is the foundation of our relationship. We do not share your personal data with third parties except in the following limited circumstances, and only to the extent necessary:

• Payment service providers — approved payment gateway providers used to process your financial transactions. These providers are bound by strict confidentiality agreements with duit44.
• Game software providers — licensed gaming companies that supply game content on the duit44 platform may receive game transaction data required for technical operations.
• Regulatory bodies and law enforcement agencies — duit44 will disclose required information when ordered to do so by a court or authorised law enforcement agency.
• Fraud prevention — in certain circumstances, information may be shared with integrated anti-fraud platforms to detect and prevent unlawful activity.

All third parties that receive data from duit44 are required to comply with data protection standards equal to or higher than those we practice. duit44 does not permit third parties to use our users' data for their own marketing or commercial purposes.

05Data Security

User data security is a top priority investment for duit44. We implement multiple layers of technical and organisational protection to ensure your personal data is always safeguarded against unauthorised access, use, or disclosure.

• Data encryption in transit: All communications between your device and duit44 servers are secured with 256-bit TLS/SSL protocols.
• Data encryption at rest: Sensitive data stored in duit44's databases is encrypted using AES-256 encryption algorithms.
• Layered access control: Only staff with a legitimate operational need are granted access to user data, with all access logged and monitored.
• Periodic security audits: duit44 conducts regular penetration testing and security audits carried out by independent cybersecurity experts.
• Real-time threat monitoring: Our threat detection system operates 24 hours a day, 7 days a week to identify and respond to any security threats.

06Your Rights

As a duit44 user and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. duit44 fully respects these rights and provides clear channels for you to exercise them:

To exercise any of the above rights, please contact the duit44 Data Protection Team via our customer support. duit44 will process your request within 14 business days of receiving a complete and valid submission.

07Cookies & Tracking

Duit44 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit the duit44 website.

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance cookies: Collecting information on how users interact with the duit44 platform for service improvement purposes.
• Functional cookies: Storing user preferences such as language and display settings to provide a more personalized experience.
• Security cookies: Helps detect fraudulent activity and ensures user session security.

You can manage cookie usage through your web browser settings. However, disabling certain cookies may affect the functionality and security of the duit44 platform. duit44 does not use third-party cookies for advertising purposes.

08Data Storage

Duit44 retains your personal data for as long as your account is active and for the required period after account closure to fulfil relevant legal and regulatory obligations.

• Active account data: Retained for as long as your duit44 account remains active.
• Transaction records: Retained for a minimum of 7 years after the transaction date to comply with Malaysia's financial legal requirements.
• KYC documents: Retained for a minimum of 5 years after account closure for anti-money laundering compliance purposes.
• Security log: Retained for 2 years for security incident investigation purposes if required.

Once the specified retention period expires, your data will be securely deleted or anonymized using duit44-approved data deletion procedures.

09Privacy Policy Changes

Duit44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to the services we offer.

When significant changes are made to this Privacy Policy, duit44 will take the following steps to ensure users are informed:

• Displaying a clear notice on the duit44 main website homepage.
• Sending notifications via the duit44 mobile app.
• Updating the "Last Updated" date shown at the top of this page.

Continued use of the duit44 platform after an amended Privacy Policy takes effect constitutes your agreement to the updated terms. If you do not agree with any changes, please discontinue use of the platform and contact us to close your account.

10Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how duit44 handles your personal data, please do not hesitate to contact our team.

The duit44 Data Protection Team is available to assist you 24 hours a day, 7 days a week through our official customer support channels. We are committed to responding to all privacy-related inquiries within 2 business days.

You may also refer to the FAQ us for answers to frequently asked questions about privacy and account security. For issues related to responsible gaming and user protection, visit our Responsible Gaming us.